Terms of Service

Last updated: September 26, 2026

Welcome to Naya Vault. These Terms of Service govern your use of the Naya Vault website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Naya Vault

Naya Vault is an online retail store offering a variety of consumer products across categories including home, lifestyle, accessories, personal care, and other products.

Our website is operated through Shopify, which provides the e-commerce platform used to sell our products and process orders.

2. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.
You will not use the website to engage in fraudulent, abusive, or unauthorized activities.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device, screen settings, lighting, manufacturing batches, or other factors.

We reserve the right to correct errors, update product information, modify product availability, or discontinue products at any time.

4. Prices

All prices displayed on the website are subject to change without notice.

The price charged for your order will generally be the price displayed at checkout when the order is submitted.

Depending on the destination, additional taxes, customs duties, import charges, or other governmental fees may apply.

Where such charges are not included at checkout, they may be the responsibility of the customer.

5. Orders

When you place an order, you are making an offer to purchase the products selected at the price displayed at checkout.

After placing your order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in situations involving:

Product availability
Pricing or listing errors
Suspected fraud
Incorrect customer information
Shipping restrictions
Payment issues
Unusual or excessive ordering activity

If we cancel an order after payment has been received, we will provide an applicable refund.

6. Payment

Payments are processed through the payment methods made available at checkout.

You agree to provide valid and accurate payment and billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Naya Vault does not knowingly store complete payment card information on its own systems where payment processing is handled by third-party payment providers.

7. Shipping and Delivery

Shipping times and costs vary depending on the destination, product, fulfillment location, and shipping method.

Estimated delivery times are provided for informational purposes and are not guaranteed delivery dates.

Orders may occasionally be shipped in separate packages or from different fulfillment locations.

For additional information, please review our Shipping Policy.

8. International Orders

Naya Vault may ship products internationally to selected destinations.

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not necessarily included in the purchase price and may be the responsibility of the customer.

Customers are responsible for ensuring that purchased products can legally be imported into their destination country.

9. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

If you experience a problem with an order, please contact:

support@nayavault.com

Please do not send products back without first receiving return instructions from Naya Vault.

10. User Accounts

If you create an account with Naya Vault, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You agree to provide accurate information and to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.

11. Acceptable Use

You agree not to use our website to:

Violate applicable laws or regulations.
Commit fraud or facilitate fraudulent activity.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of the website.
Copy, reproduce, or exploit website content without authorization.
Upload malicious code or harmful software.
Misrepresent your identity or affiliation.
Abuse promotional offers, discounts, or refund processes.

12. Intellectual Property

Unless otherwise stated, the Naya Vault website and its content, including text, graphics, logos, branding, photographs, designs, page layouts, and other materials, are owned by or licensed to Naya Vault and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

13. Third-Party Services

Our website may use third-party services, applications, payment providers, shipping providers, analytics services, advertising platforms, or other external technologies.

These third parties may have their own terms and privacy policies.

Naya Vault is not responsible for the independent policies or practices of third-party services.