Shipping Policy
Last updated: September 26, 2026
At Naya Vault, we work with trusted fulfillment partners to make a wide range of products available to customers across our supported markets. Each order is carefully processed and shipped to the address provided at checkout.
1. Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully received.
During periods of high demand, holidays, product launches, or promotional events, processing may take a little longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Estimated delivery times depend on the destination, product, fulfillment location, carrier, and customs processing.
Typical delivery estimates are:
- United States: 7–15 business days
- Canada: 8–18 business days
- United Kingdom: 7–15 business days
- Australia: 8–18 business days
- France: 7–15 business days
- Germany: 7–15 business days
- New Zealand: 10–20 business days
These are estimated delivery times, not guaranteed delivery dates.
Some products may have different shipping times. If a product has a specific delivery estimate, the product page or checkout information may provide additional details.
3. Shipping Costs
Shipping charges are calculated according to the destination, product, shipping method, and order size.
Where applicable, available shipping options and their prices will be displayed at checkout before you complete your purchase.
From time to time, Naya Vault may offer free shipping promotions on selected products, destinations, or orders.
4. Tracking Your Order
When tracking is available, you will receive a tracking number by email after your order has been shipped.
Please allow 2–7 business days for tracking information to become active after shipment.
Tracking updates may occasionally take time to appear while your package moves between fulfillment centers or international shipping facilities.
5. International Shipping
Naya Vault ships to selected international destinations.
International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, or similar charges that are not included at checkout are the responsibility of the customer unless otherwise stated.
Customs processing may also affect delivery times.
6. Shipping Delays
Although we work with shipping partners to deliver orders as efficiently as possible, Naya Vault cannot guarantee a specific delivery date.
Delays may occur because of:
- Carrier disruptions
- Severe weather
- Customs inspections
- Incorrect or incomplete addresses
- Holidays and peak shopping periods
- High shipping volumes
- Transportation delays
- Other circumstances outside our control
If your package is delayed, please check the tracking information first. You may also contact our support team for assistance.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you realize that your shipping information is incorrect, contact us as soon as possible at:
We will try to update the address before the order is shipped. However, we cannot guarantee that changes can be made after an order has entered fulfillment.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.
8. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your delivery address.
- Ask household members, neighbors, or building management.
- Check with the shipping carrier.
- Contact Naya Vault if the package still cannot be located.
We will work with the relevant carrier or fulfillment partner to investigate the issue.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Send an email to support@nayavault.com with:
- Your order number
- Photos of the package
- Photos of the damaged product
- A brief description of the issue
This information helps us investigate the shipment and determine the appropriate solution.
10. Split Shipments
If your order contains multiple products, items may occasionally be shipped separately from different fulfillment locations.
You may therefore receive more than one package and, where applicable, more than one tracking number.
You will not be charged an additional shipping fee simply because your order is shipped in multiple packages unless otherwise stated at checkout.
11. Delivery Estimates
Delivery estimates are provided for convenience and may vary depending on the product and destination.
The actual delivery time may be affected by fulfillment processing, carrier operations, customs, and local delivery conditions.
For this reason, estimated delivery windows should not be considered guaranteed.
12. Contact Us
If you have questions about your shipment, order status, or delivery, please contact us:
Naya Vault
Email: support@nayavault.com
Website: https://nayavault.com/
Please include your order number in your message so we can assist you more efficiently.